We Offer 100% Job Guarantee Courses (Any Degree / Diploma Candidates / Year GAP / Non-IT / Any Passed Outs). Placement Records
Hire Talent (HR):+91-9707 240 250
Besant Technologies provides first-rated Microsoft Dynamics CRM Certification Training Course to the delegates at a cost-effective rate by skilled professionals. The Microsoft Dynamics CRM Certification Course helps delegates to learn the CRM basic to advanced concepts to become professionals in CRM enterprise solutions and develop their career growth. Besant Technologies Microsoft Dynamics CRM Online Training drives delegates to develop their skills to customize and configure reports, templates, dashboards, and more.

Microsoft Dynamics CRM Training and Certification

Microsoft Dynamics CRM Training and Certification covers essential factors like functional, technical, and administrative modules that are required to execute the CRM software program for any organization and client. The Microsoft Dynamics CRM Online Course provides plenty of case studies and real-time industry-based projects which are linked with the Microsoft Dynamics 365 certification examinations.

The Microsoft Dynamics CRM Certification Training Course from Besant Technologies makes the delegates a master to manage data and business relationships with the Microsoft dynamics 365 training course. The Microsoft Dynamics CRM Certification Course Training helps delegates and professionals develop an excellent career in implementing and utilizing the Microsoft Dynamics CRM in the organization’s employees.

Once the delegates complete the Online Microsoft Dynamics CRM Certification Training Course from Besant Technologies, they will be awarded a Microsoft Dynamics CRM course completion certificate. According to Payscale.com, the average salary of Microsoft Dynamics CRM professionals is about 601,730 INR. The Microsoft Dynamics CRM Certification Training is trained by skilled experts who have more than a decade of experience in their respective fields.

About Microsoft Dynamics CRM Training Course

The Microsoft Dynamics CRM Certification Course is the best choice when dealing with CRM software applications. The Microsoft Dynamics CRM Online Training from Besant Technologies provides core skills for efficient and effective business management. Besant technologies Microsoft Dynamics CRM Online Course helps the delegates to work on customer relationship management for meeting every single requirement in the business.

The Microsoft Dynamics CRM Certification Course also helps the delegates to learn about configuring and customizing CRM features in-depth. The learners can improve configuration, applications, installations, customizations, and administration concepts in Microsoft Dynamics Customer Relationship Management training course.

With Microsoft Dynamics CRM Certification Course Training, the learners will be able to learn how to automate the process in business and equip the business workforce with skills to maintain a productive relationship with the business partners and customers in an improved way.

The Microsoft Dynamics CRM Training and Certification is curated by professionals of Besant Technologies who stay updated in all latest technologies and trends in Microsoft. Our Online Microsoft Dynamics CRM Certification Training Course covers every Microsoft Dynamics CRM versions starting from 2011, 2013, 2015, 2016, and 365.

Why Learn Microsoft Dynamics CRM?

Learning Microsoft Dynamics CRM Certification Training will help delegates to enhance the existing process and system so that influencing the customer data will be easy, and this will help in achieving the business goals. Below are some reasons why learning Microsoft Dynamics CRM Certification Course will benefit you in your career growth.

  • CRM Software is the largest software market in the globe, and the growth is noted to be steady. The revenue of CRM is expected to reach $80 billion by 2025, which is impressive.
  • Companies are expecting to connect with top-notch technologies and platforms from Customer service to personalization to email marketing with customer data to offer more personalized services.
  • According to software advice research in 2014, there are about 48% of users already using CRM in their different industries like healthcare, financial, real estate, and more. Due to the increase in the number of mobile applications and smartphones, the number of users who use CRM will increase higher.
  • A Forbes report on CRM states that 41% of the workloads will be done within the cloud by 2020. The first quarter of 2019 on CRM was excellent; the revenue was increased by 51%, which shows that CRM is a promising career in the present as well as for the future.
  • The revenue of CRM software will reach to 29.77 billion US dollars by 2022 globally. Based on the European market, the online market for CRM will grow to USD 12.0 billion in 2024 from USD 9.0 billion in 2019.
  • Solutions like Microsoft dynamics 365 for marketing or ClickDimensions help for personalized marketing, and this is directly integrated to dynamics CRM.

What will you learn in this Microsoft Dynamics CRM Certification training course?

The Microsoft Dynamics CRM Certification Training from Besant Technologies will help the delegates to learn the following aspects.

  • Configure managing teams and emails.
  • Manage security hierarchy.
  • Get in-depth knowledge of Microsoft dynamics 365 for customer service, field service, essential terms, sales, and project service automation.
  • Learn about adding user’s customizations, security model, reporting, and more.
  • Create unmanaged and managed solutions
  • Understand business process flows.
  • Define privileges and permissions.
  • Configure entity mapping.
  • Make use of virtualizations and views.
  • Implement business workflows, rules, and process flows.
  • Manage and execute Microsoft dynamics, CRM entity relationships, fields, and entities.
  • Create and control Microsoft Dynamics CRM forms, visualizations, solutions, and forms.

Who should take up this Microsoft Dynamics CRM training and certification course?

Microsoft Dynamics CRM Certification Course from Besant Technologies is suitable for the following professionals.

  • Software professionals and system administrators
  • Project managers and implementation consultants
  • Microsoft Dynamics NAV, AX, and CRM consultants who wish to develop their latest development skills in Dynamics 365 CRM.
  • Technical Support technicians and Network developers or administrators.
  • Software developers like .NET developers and IT professionals like Support, consultants, IT Admin.
  • Anyone who is working in the CRM field

What are the prerequisites for learning Microsoft Dynamics CRM Certification Training?

People who wish to learn Microsoft Dynamics CRM Online Training from Besant Technologies should have the following prerequisites.

  • Basic computer skills
  • Knowledge of using popular web browsers like Google Chrome, Internet Explorer, and more.
  • Basic knowledge of CRM concepts is an added advantage.

Even though you don’t have the necessary knowledge on the above concepts, Besant Technologies holds professionals who help the delegates to acquire the CRM skills easily through real-life projects and hands-on training.

Benefits of learning Microsoft Dynamics CRM Training at Besant Technologies

Besant Technologies offers an industry-updated academic curriculum that meets the global requirements of the Microsoft Dynamics CRM developers and engineers.

  • Industrial professionals from Besant Technologies have curated Dynamics CRM online training.
  • Besant Technologies offers the delegates with essential to the advanced concept of Microsoft Dynamics CRM through Microsoft Dynamics CRM Online Course.
  • The trainers at Besant Technologies have a decade of experience in the dynamics CRM field and train the delegates proficiently with different real time-industry based projects and case studies.
  • Besant Technologies offers the delegates with an interactive online training session; therefore, they feel free to ask their doubts and queries to the trainers.
  • Besant Technologies provides 100% professional online training to the delegates and train the students to equip themselves to the online classes. Join Dynamics CRM online certification training at Besant Technologies and learn the course under the guidance of subject-matter experts and become a certified professional.

Answer 3 Simple Questions

Get upto 30%* Discount in all courses. Limited Offer. T&c Apply.

Register now

Microsoft Dynamics CRM Training Syllabus


  • Introduction to Microsoft Dynamics AX Development
  • Features of Microsoft Dynamics AX
  • Elements of Microsoft Dynamics AX Development
  • Microsoft Dynamics AX Object Server
  • Application Object Tree
  • IntelliMorph
  • MorphX
  • Inheritance
  • X++
  • Microsoft Dynamics AX Application Essentials
  • Microsoft Dynamics AX Layered Architecture
  • Models and Model management
  • Tools for Customization
  • Security
  • Inquiry and Reports
  • Conclusion

Data Components

  • Introduction to Microsoft Dynamics AX Data Dictionary
  • MorphX and the Application Object Tree
  • Features of the AOT
  • Objects in the Data Dictionary
  • Tables
  • Maps
  • Views
  • Extended Data Types
  • Base Enums
  • Security (Roles, Duties,policies)
  • Microsoft Dynamics AX Table Structure and Components
  • Procedure: Creating a Table in Microsoft Dynamics AX
  • Relations
  • Data Types.Primitive and Extended
  • Indexes

User Interfaces

  • Projects
  • Forms
  • Elements that Compose a Form
  • Form Designs
  • Forms and Their Data Sources
  • Forms and Their Methods
  • Menus Items in MorphX
  • Microsoft Dynamics AX Non-graphical Objects
  • Macros
  • Jobs
  • Queries
  • SSRS Reports ( AX + SSRS integration Brief description)
  • Working with Report Design


  • Development environment
  • Introduction to X++
  • What is X++
  • New programming features in AX 2012.
  • Object-Oriented Programming features
  • How the OOPS concept used in AX.
  • Development Tools
  • Best Practices
  • Objects and Classes
  • Introduction to objects
  • Methods
  • Variables and classes
  • X++ Control Statements
  • Accessing the Database
  • Searching for records
  • Data manipulation
  • Queries using X++ Language
  • Development Environment and Tools
  • Training Objectives
  • Introduction
  • Development Environment Application
  • AOS Setup
  • Cross-References
  • Performance/Monitoring
  • Debugger
  • System Monitoring/ tracing
  • Query
  • While Select
  • Temporary Tables
  • Abstract Classes
  • Delegates
  • Variables
  • Collections and X++ Foundation Classes
  • X++ Access Modifiers and Code Visibility
  • Exceptions in X++
  • Database Interactions in X++
  • Types of Classes
  • Run Base Framework
  • Args-Object
  • Number sequences

Advanced Topics (brief descriptions)

  • Workflow
  • EP (Ax web application)
  • Upgrade from Lower version

Looking for Master your Skills? Enroll Now on Triple Course Offer & Start Learning at 24,999!

Explore Now

Upcoming Batch Schedule for Microsoft Dynamics CRM Training

Besant Technologies provides flexible timings to all our students. Here is the Microsoft Dynamics CRM Training Schedule. If this schedule doesn’t match please let us know. We will try to arrange appropriate timings based on your flexible timings.

  • 22-07-2024 Mon (Mon - Fri)Weekdays Batch 08:00 AM (IST)(Class 1Hr - 1:30Hrs) / Per Session Get Fees
  • 18-07-2024 Thu (Mon - Fri)Weekdays Batch 08:00 AM (IST)(Class 1Hr - 1:30Hrs) / Per Session Get Fees
  • 20-07-2024 Sat (Sat - Sun)Weekend Batch 11:00 AM (IST) (Class 3Hrs) / Per Session Get Fees
Microsoft Dynamics CRM Certification Training Course

Can’t find a batch you were looking for?

Corporate Training

If you want to give the Trending technology experience to your esteemed employees, we are here to help you!

Microsoft Dynamics CRM Trainer Profile

About Microsoft Dynamics CRM Trainer

Besant Technologies Microsoft Dynamics CRM Certification Course is trained by Senior CRM consultants who have more than a decade of experience in the CRM field. Our instructors have implemented many real-life industry-based dynamic CRM projects that involve configurations, customizations, and CRM applications development within .NET framework and deployment.

Our instructors also have experience in system design, code generation, testing, post-development, and deployment maintenance in agile and waterfall methodologies, definition, development, and integration.

Our Microsoft Dynamics CRM Online Training professionals are familiar with technologies like Visual Studio .NET 4.0, SSIS/SSRS 2008, SharePoint 2010, Webform development using ASP.NET with C#, SQL Server 2008, Application development Dynamics CRM 2013/2015/2016/365, WCF/Web services, and more.

Build your resume to the latest trend, and get a chance to know our Tie-Up Companies

Placed Student's list
Microsoft Dynamics CRM Certification Training Course

Microsoft Dynamics CRM Exams & Certification

Besant Technologies Certification is Accredited by all major Global Companies around the world. We provide after completion of the theoretical and practical sessions to fresher’s as well as corporate trainees.

Our certification at Besant Technologies is accredited worldwide. It increases the value of your resume and you can attain leading job posts with the help of this certification in leading MNC’s of the world. The certification is only provided after successful completion of our training and practical based projects.

Microsoft Dynamics CRM Certification Training Course

Microsoft Dynamics CRM Certification

Once the candidate completes the Microsoft Dynamics CRM Certification Training from Besant Technologies, they will be awarded a Microsoft Dynamics CRM Online Course completion certificate. The certificate is used to get the delegates their dream jobs in top MNC and IT companies across the globe.

The assignments and real-time projects provided to the candidates during the Microsoft Dynamics CRM Certification Course will make them clear the certification as well as any complicated interviews at the first attempt itself. The quiz conducted also will reflect the question type asked in the certification exams, and this will help the delegates to get a good score.

The Microsoft Dynamics CRM Online Training course completion certificate is provided once the candidate completes the project work, assignments, and course successfully. The certification from Besant Technologies is recognized and accredited by top MNC and IT companies across the globe.

Group Discount

If you have Three or more people in your training we will be delighted to offer you a group discount.

Key Features of Microsoft Dynamics CRM Training

30+ Hours Course Duration

100% Job Oriented Training

Industry Expert Faculties

Free Demo Class Available

Completed 800+ Batches

Certification Guidance

Get sample resume & tie-up companies Details

Training Courses Reviews

I took Microsoft Dynamics CRM Training and Certification from Besant Technologies. I am happy and delighted with the training offered. The trainers are appreciable for their best communication way. I highly recommend Besant technologies for pursuing Microsoft Dynamics CRM Training and Certification.



Besant Technologies Microsoft Dynamics CRM Online Course is merely fabulous and fantastic. The Microsoft Dynamics CRM Online Course covers all aspects that are needed to clear the certification as well as the interviews. The real-time experience I had was amazing. I will recommend Besant Technologies for my colleagues and friends circle.



The Microsoft Dynamics CRM Online Training from Besant Technologies was appreciable. I am as thankful to the trainers of Besant Technologies as they helped me throughout the course through plenty of case studies, hands-on training, course modules, real-time industry-based projects, and more.



I am happy with the Microsoft Dynamics CRM Certification Course Training at Besant Technologies. The trainer has good experience in the CRM field, and the communication was amazing. The trainer explained every query in an easily understandable way so that understanding the concept was much more manageable.



The Microsoft Dynamics CRM Certification Training Course was full of illustrations, practical classes, knowledgeable, and excellent. The conveying style of the trainer was so kind, and the presentation skills amazed me. The Microsoft Dynamics course from Besant Technologies helped me to enhance my skills in CRM.



Frequently Asked Questions

Call now: +91-9707 250 260 and know the exciting offers available for you!

Besant Technologies offers 250+ IT training courses in more than 20+ branches all over India with 10+ years of Experienced Expert level Trainers.

  • Fully hands-on training
  • 30+ hours course duration
  • Industry expert faculties
  • Completed 1500+ batches
  • 100% job oriented training
  • Certification guidance
  • Own course materials
  • Resume editing
  • Interview preparation
  • Affordable fees structure

Besant Technologies is the Legend in offering placement to the students. Please visit our Placed Students List on our website.

  • More than 2000+ students placed in last year.
  • We have a dedicated placement portal which caters to the needs of the students during placements.
  • Besant Technologies conducts development sessions including mock interviews, presentation skills to prepare students to face a challenging interview situation with ease.
  • 92% percent placement record
  • 1000+ interviews organized

  • Our trainers are more than 10+ years of experience in course relavent technologies.
  • Trainers are expert level and fully up-to-date in the subjects they teach because they continue to spend time working on real-world industry applications.
  • Trainers have experienced on multiple real-time projects in their industries.
  • Are working professionals working in multinational companies such as CTS, TCS, HCL Technologies, ZOHO, Birlasoft, IBM, Microsoft, HP, Scope, Philips Technologies, etc…
  • Trained more than 2000+ students in a year.
  • Strong theoretical & practical knowledge.
  • Are certified professionals with high grade.
  • Are well connected with hiring HRs in multinational companies.

No worries. Besant technologies assure that no one misses single lectures topics. We will reschedule the classes as per your convenience within the stipulated course duration with all such possibilities. If required you can even attend that topic with any other batches.

Besant Technologies provides many suitable modes of training to the students like

  • Classroom training
  • One to One training
  • Fast track training
  • Live Instructor LED Online training
  • Customized training

You will receive Besant Technologies globally recognized course completion certification.

Yes, Besant Technologies provides group discounts for its training programs. To get more details, visit our website and contact our support team via Call, Email, Live Chat option or drop a Quick Enquiry. Depending on the group size, we offer discounts as per the terms and conditions.

We accept all major kinds of payment options. Cash, Card (Master, Visa, and Maestro, etc), Net Banking and etc.

Please Contact our course advisor+91-9677 266 800. Or you can share your queries through info@besanttechnologies.com

Quick Enquiry

Related Courses

Related Interview Question

Related Blogs

Introduction to Microsoft Dynamics CRM

What is Microsoft Dynamics CRM used for?

Microsoft Dynamics CRM (Customer Relationship Management) is a software package incorporated by Microsoft. It focuses on improving the relationship of customers for any enterprise. The product focuses mainly on customer services, marketing, and sales industries.

The Microsoft Dynamics CRM is used for driving the productivity of the sales and effectiveness in marketing for an enterprise, offer social insights, out-of-box features and functionalities, business intelligence, handle the entire customer support chain, and more. The Microsoft Dynamics CRM provides complete mobile Support for making use of the applications of CRM on tablets and mobiles.

Benefits of Microsoft Dynamics CRM

Microsoft Dynamics CRM is a solution that helps to improve productivity in sales and marketing effectiveness with business intelligence, social insights, and campaign management. The CRM is used in on-site premises, cloud, or in a combination of both on-premise and cloud. The mobile CRM enables you to take care of the relationship with your customers on your mobile devices. It makes social media integration easier. Here are some of the main benefits that the Microsoft Dynamics CRM is used for

  • Automating business process.
  • Enhance marketing efforts.
  • Increase profitability.
  • Increase loyalty and customer satisfaction.
  • Build sales force automation.

Microsoft Dynamics CRM Vs Salesforce

ParametersMicrosoft Dynamics CRMSalesforce
User RangeUnlimitedBased on the package selected.
Targeted customer sizeSmall business, medium-size and enterprise businesses.Small business, medium-size and enterprise businesses.
DeploymentCloud and on-premisescloud
Marketing automationRequires Add-onsRequires Add-ons
APIWeb Service APISoap API
Operating SystemMac, Windows, and LinuxMac, Windows, and Linux
Multi-lingual45 languages16 languages
Mobile compatibilityAndroid, Windows, and iOSAndroid, Windows, and iOS
Request a Callback
Besant Technologies WhatsApp